Voice over Internet Protocol (VoIP) is a newish solution that uses the Internet as the transmission medium for telephone calls. It is an increasingly popular alternative to the traditional PSTN/ISDN networks. A simple example of VoIP is Skype. We can provide solutions for both PSTN and VoIP.
VoIP solutions are proving to be far more cost-effective than traditional systems. Usually, they are able to integrate with computer applications such as the address book in Outlook.
For distributed offices, they can also offer the benefit of having multiple offices on the same phone system, with internal transfer of calls.
Two alternatives are on-Premise VoIP and Hosted VoIP. We can create these using Mitel, Cisco, Auvaya, Polycom and Amcom products.
These new phone systems support features like call transfers, voicemail, music on hold, reception module, boardroom conferencing, fax to email, call forwarding and so on.
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Ability to optimise telecommunications performance and cost through effective use of Internet-based telephony services.
Independent and unbiased advice on the right solution at the best price for your business’s needs.
Integrated hardware analysis to see how the pieces of the puzzle fit together to improve business performance.
Desktop and data sharing (including web-connected electronic interactive whiteboards).
Call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Web (Video) conferencing and collaboration and reduced charges with international calls.
Unified Communications extends the usual office telephone system to an integrated enterprise-wide communication service which:
✔️ Unifies phones, devices, computers and apps into a single communication platformGet our pricing and plans straight to your inbox - just tell us where to send it.
Improved productivity through reducing waiting times for responding to calls and messages
Increased customer satisfaction through improved business agility and responsiveness
Presence information means staff can reach each other via call or vide conference on the first try without issues
Potential travel savings through easier video conferencing and shared whiteboards
Improved productivity through better calling and messaging regardless of device
Martin Wilkes - RISC Advisory
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